Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: How do I establish an online account?
- A: Before registering for activities, you must establish an online registration account and receive a Login Name and Password.
This is how you create an online registration account:
1) Click on the "New Account" button.
2) Fill out the form for New Account Request completely, including all required fields, (birthdate, gender, email address, etc.) and click submit. Please submit your request only once.
Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: What should I do if I forget my password?
- A: When you are prompted to sign in, check the Forgot Your Password box and click Continue. You will advance to the custom security question you created when initially establishing your account. If the security question is answered correctly, a new password will be emailed to the email address listed on the account. Once receiving your new password and you sign in, you will be prompted to change your password. Please update your security question and answer.
If after reviewing your custom security question and you do not recall your password, or if your answer is invalid, please contact our office during normal business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
- Q: How do I register online for an activity?
- A: Once your account has been established, registration for activities is easy:
1)Click the "View Activities" button on the registration home page.
2) Select the activity that you would like to enroll in. Clicking on the underlined activity name will show you a detailed activity description.
3) Click on the "Add to my Cart" button if you wish to register for the activity.
4) Next, sign in to your online registration account by entering your Login Name and Password. Proceed to checkout by clicking on the "Continue" button. From this screen you can remove activities from your cart or view more activities and add them to your cart.
Please Note: If more than one family member will be attending the activity, click on the button labeled "Add Another One" (located under the Shopping Cart screen).
5) Confirm your activity name, date and time, enrollee and price.
6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver and confirm the payer meets the age requirement of '13 Years or Older". Click "Continue". This system accepts Visa, MasterCard, and American Express.
Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of a head of household and then add all family member names to the head of household account, after it has been established (see next question).
- Q: How do I add Family Members to My Account?
- A: You may add as many members in the three following locations:
1) You may add a family member while submitting your head of household account information, by clicking on the Submit and Add Family Member link.
2) You may add a family member under My Account, this is done by clicking the link Change Information About Family Members.
3) You may also add a family member during the enrollment process. this is done by clicking on the link Add Family Member which is located beside the Participant box.
- Q: How do I add additional activities to my shopping cart?
- A: To add additional activities, just select the "Show Activities" button on the checkout cart screen. Repeat the selection steps for the second activity and it will be added to your shopping cart.
- Q: How do I update "My Account" information and add a family member if I discover the information is not current at the time of checkout?
- A: You can choose to modify your account information during the checkout process. You can even add new family member(s) to be enrolled in your selected activity. Just click on the "My Account" button from the shopping cart and update your information and/or add your family member(s). Once all family members have been added, then select the "Shopping Cart" button, and from there you may proceed with the checkout process.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes! The "My Account" feature allows you to view a detailed list of your past transactions with Wilsonville Community Services. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
- Q: What if the activity I register for is cancelled?
- A: If the class is cancelled due to low enrollment, a full refund will be issued to each registrant within 30 days of the cancellation date.
- Q: What if I register for a class and later decide to withdraw?
- A: 100% refund if the City of Wilsonville cancels the class. 100% minus a $5.00 administrative fee if you request a refund prior to the first class. In lieu of a refund, you may request a credit and the $5.00 administrative fee will be waived. All credits are non-refundable and must be used within one year. After a class has begun, credits will be issued on a prorated basis.
- Q: Are classes ever cancelled due to inclement weather?
- A: Yes. All Community programs follow Wilsonville/West Linn School closures. If the schools are closed due to inclement weather, no Community programs will take place.
- Q: What are the advantages of registering online versus walk-in?
- A: Online registration is a quick, easy and convenient option. You can check dates, times and sign up for classes at home 24 hours a day, any day of the week.
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